Custom Orders

 

 
SUBMITTING A CUSTOM ORDER

Please bear in mind that we do not deal directly with the end-consumer. If you are an end-consumer and are interested in having a custom piece built, please contact a dealer or designer near you using our Dealer Locator.


Please Note:
We will not copy another manufacturer's design.







  Instructions for furniture dealers and interior designers who have active accounts with us:

1. SUBMITTING A REQUEST:


All communication regarding custom quotes and orders MUST be in writing. We are unable to
provide custom quotes over the telephone, custom orders should be submitted via fax or email.

Be Sure to Include:

i.  Your Company Name
ii.  Your Company Account Number
(this speeds up the quote process)
iii. Precise measurements and instructions - Including drawings if applicable
iv.  Desired wood species
v.  Desired metal and wood finishes
vi. Fabric or Leather choices
 


2. THE PROCESS:

Each custom project is reviewed on an individual basis. A written quote is then prepared, explaining the projected costs and estimated lead time needed.

Please allow at least 48 hours after sending in your request for us to finalize your quote. Sometimes the quote process is extended if we must get information from an outside supplier or if CAD drawings are required.


3. PLACE YOUR ORDER:

When you are ready to order, fax the original quote back to us with a valid purchase order. Partial payments are REQUIRED before custom orders are processed.

 


Since the day we opened our doors back in 1984, we have been offering our customers the opportunity to use our skilled craftsmen's talents to modify our products or create a totally new product that will help them meet a specific need.

Every day we get to see our customers' creativity making its way through our shop. Whether it's color, shape, size, a combination of new elements, or something else, we enjoy learning from your input.

Please follow the simple steps below to get your custom order started.

Please bear in mind that we currently do not deal directly with the end-consumer. If you are an end-consumer and are interested in having a custom piece built, please contact a dealer or designer near you using our Dealer Locator.

If you cannot locate a dealer or designer near you, or have any other questions about the custom process, please contact our Customer Service department at 828.264.0100.

Please note: You must have an account with us in order to place orders of any type. To get an application, please click here.

251 Industrial Park Drive, Boone NC 28607 USA

info@charlestonforge.com

p. 828.264.0100

f. 828.264.5901