Custom Program

 
Custom-made Restaurant Furniture

  
A hostess stand, custom-built for
a restaurant in Washington, D.C.




 
SUBMITTING A CUSTOM ORDER

FAX: 828.264.5901

EMAIL: customs@charlestonforge.com


Please Note:
We will not copy another manufacturer's design.






Charleston Forge welcomes the opportunity to create custom furniture for you. You may customize almost any existing or discontinued item, or create a design that is uniquely yours. Please follow the simple steps below to get your custom order started.

Please bear in mind that we currently do not deal directly with the end-consumer. If you are an end-consumer and are interested in having a custom piece built, please contact a dealer or designer near you using our Dealer Locator.

If you cannot locate a dealer or designer near you, or have any other questions about the custom process, please contact our Customer Service department at 828.264.0100.

Please note: You must have an account with us in order to place orders of any type. To get an application, please click here.


  HOW TO GO ABOUT IT:

1. SUBMITTING A REQUEST:


All communication regarding custom quotes and orders MUST be in writing. We are unable to
provide custom quotes over the telephone, custom orders should be submitted via fax or email.

Be Sure to Include:

i.  Your Company Name
ii.  Your Company Account Number
(this speeds up the quote process)
iii. Precise measurements and instructions - Including drawings if applicable
iv.  Desired wood species
v.  Desired metal and wood finishes
vi. Fabric or Leather choices
 


2. THE PROCESS:

Each custom project is reviewed on an individual basis. A written quote is then prepared, explaining the projected costs and estimated lead time needed.

Please allow at least 48 hours after sending in your request for us to finalize your quote. Sometimes the quote process is extended if we must get information from an outside supplier or if CAD drawings are required.


3. PLACE YOUR ORDER:

When you are ready to order, fax the original quote back to us with a valid purchase order. Partial payments are REQUIRED before custom orders are processed.

 


251 Industrial Park Drive, Boone NC 28607 USA

info@charlestonforge.com

p. 828.264.0100

f. 828.264.5901