Account Terms & Conditions


Shipping

1. All shipments are freight collect or third party billing and are F.O.B. Boone, North Carolina. Please provide us with your shipping preferences with each order or send us a signed document specifying a default carrier for your orders.

2. If you do not specify a carrier on your purchase order, we will select one for you. We accept no responsibility for freight charges or services even though we may have selected the carrier. You may request a list of preferred carriers for your area from Customer Service.

3. Shipping weights are provided for your convenience. They are good faith estimates and are subject to variation without notice. Charleston Forge is not responsible for differences between our weights and those shown by the carrier.

4. Charleston Forge will not be responsible for any additional shipping charges for an order shipping to a location without a loading dock. This does not apply to UPS shipments.

5. Shipping Charges incurred for return of freight back to Charleston Forge due to being deemed undeliverable for any reason will be purchasers responsibility.

6. Charleston Forge will not be responsible for additional transportation charges incurred after the delivery point on original shipments or replacements.

7. We highly recommend shipping via one of our PREFERRED CARRIERS (listed on separate sheet); we have found these carriers provide the most frequent and best service from our factory.



Freight Damage

1. Charleston Forge is not responsible for damage to merchandise in transit or in storage. Title and risk of loss pass to you upon delivery to the carrier at our factory. Freight damage is the responsibility of the carrier and all claims should be filed with your carrier.

2. Charleston Forge will not be responsible for any additional shipping charges for an order shipping to a location without a loading dock. This does not apply to UPS shipments.

3. Shipping Charges incurred for return of freight back to Charleston Forge due to being deemed undeliverable for any reason will be purchasers responsibility.

4. Charleston Forge will not be responsible for additional transportation charges incurred after the delivery point on original shipments or replacements.

5. We highly recommend shipping via one of our PREFERRED CARRIERS (listed on separate sheet); we have found these carriers provide the most frequent and best service from our factory.



Warranty Claims

1. Charleston Forge products carry a warranty for one (1) year following the original invoice date.

2. Charleston Forge uses solid wood, fine leathers and fabrics, and other natural materials. Variation of color, stain, dye lot, etc. are to be expected. We believe these characteristics make each piece unique, and do not consider these variations to be a defect.

3. Chips and scratches that occur from handling or use are not the responsibility of Charleston Forge. We do not warrant against wear, fading or shrinking on fabric or leather parts. Please note that foam seats will soften and conform with use. This is normal and is not considered a defect.

4. This warranty applies under conditions of normal residential use and does not apply to damage incurred as a result of negligence or misuse. This includes improper cleaning, exposure to chemicals, foreign substances, liquids, sunlight, accidents or any use for which the product was not intended. We shall, at our discretion, repair or replace items that fall under the terms of this warranty. We reserve the right to make changes in our designs, details and dimensions without notice.

5. All claims for manufacturers defects MUST be accompanied by a digital photograph.

6. At that time a determination will be made as to how the repair / replacement will be handled.

7. NO returns or repairs can be made without prior authorization from customer service.



Payment Terms

1. Payment terms will be established depending upon credit worthiness.

2. Credit is reviewed with national credit agencies.

3. Terms can be Proforma (prepaid account) and once an account is established, Charleston Forge may approve Net 20 days terms on a case by case basis.

Additional information is available in the front of the price list.
I understand the above information and agree with the terms and conditions listed.

 

 


251 Industrial Park Drive, Boone NC 28607 USA

info@charlestonforge.com

p. 828.264.0100

f. 828.264.5901