The Art of Furniture

Charleston Forge has a long history of hand-building beautiful, high quality, steel, wood, and leather furniture. We have an extensive catalog of products and do a large amount of custom work and have built product for retailers such as Room & Board, Restoration Hardware, Crate & Barrel and Bloomingdales, Starbucks, just to name a few.

Charleston Forge wins ISFD Pinnacle Award

Charleston Forge - Thursday, October 18, 2018


We're proud to announce that The Springhouse Occasional Collection received the International Society of Furniture Designers' prestigious Pinnacle Award for Best Occasional Collection. The designer, Wilson Keel (pictured Below with  Art and Susan Barber), was honored at the awards ceremony at High Point University, in High Point, North Carolina on Monday, yesterday.





2018 Summer Las Vegas Market

Charleston Forge - Tuesday, July 31, 2018







Spring Issue Interiors Magazine

Charleston Forge - Tuesday, May 01, 2018

Charleston Forge shows off our new Katy Skelton Spring introduction, the Collins Dining Collection, inside the May + June issue of Interiors Magazine.


And the Award Goes to.....

Charleston Forge - Tuesday, October 31, 2017
Charleston Forge was honored by the American Society of Furniture Designers with the Pinnacle Award for Best Casual Dining design at their annual awards banquet at the High Point Furniture Market, October 16th. 

The Calico Bay Dining Collection was introduced at the April 2017 High Point Market as part of Charleston Forge's Jarrett Bay Home Collection. Calico Bay was expanded to include an occasional collection for the October Market.

The collection was designed by Charleston Forge's lead product designer, Wilson Keel, and built at the company's Boone, North Carolina factory. The legs for the collection are hand forged by long-time employee, Ellis Cable, pictured above with Wilson.

The dining collection was one of two Charleston Forge products that were finalists for Pinnacle Awards. The Emmitt Lounge Chair and Ottoman were finalists in the leather upholstery category. Like the Calico Bay Collection, the Emmitt was also designed by Wilson.

We're very proud to receive this award and the recognition it gives all the employees in the factory and the front office of their commitment to quality product design and fabrication, and the excellent customer service standards we hold ourselves to.

We are proud to be American made and we appreciate your support.



Starbucks Community Table- Boone, NC

Charleston Forge - Tuesday, August 29, 2017

"BOONE — If you want a Starbucks coffee in Boone, you don’t have to get out of your car anymore.

The Starbucks location at 1700 Blowing Rock Road in Boone opened Friday at 5 a.m. with dine-in and drive-thru options.

The 2,338-square-foot location with 41 employees includes a new left-turn light at the intersection of Blowing Rock Road and Boone Heights Drive for northbound traffic.

The interior of the store includes a custom community table by Charleston Forge, a steel furniture manufacturer based in Boone. Charleston Forge has worked with Starbucks since 2013 to build tables for stores all across the United States. Community tables are typically long and narrow and are designed to seat six to 10 people, according to Charleston Forge.

“Sourcing managers with the Starbucks Global Store Development team are always looking for high-quality, handmade furniture,” a statement from Starbucks said regarding its collaboration with Charleston Forge."
- By Thomas Sherrill and Watauga Democrat August 18, 2017













Why Many Businesses Fail at Customer Service (and why we get it right!)

Charleston Forge - Tuesday, June 27, 2017

Meet our Charleston Forge customer Service team, friendly, courteous and knowledgeable. Our team understands the best customer service comes down to not just providing the service the customer needs, but we must go beyond the request and understand each customer as a person. 

Here is what our team members have to say about how they personally strive to provide the best customer service in the industry. 

Kelly Gwaltney, Administrator Manager

Q: What makes for great, not just good, but great customer service?

A: "Empathy & product confidence. The customer wants to be understood. The best results are achieved when we try to understand their point of view. But along with that, being confident in the product & company you work for reflects in every action & conversation. Our team has great pride in Charleston Forge and stands behinds the quality of our products. This makes our job easier and the customer happy."

Q: What is one habit you have that makes phone calls go smoothly?

A: "I practice patience and I try not to rush the customer."

Q: What is a reason some businesses fail at good customer service?

A: "By too much multitasking. Sometimes Customer Service representatives get bogged down with other tasks & lose sight of their most important role. Customer Service is the front line. When the sales reps & customers feel confident we are here to support them, they support us with their orders."

Shirley Light, Charleston Forge Customer Service 

Q: What makes for great, not just good, but great customer service?

A: "Listening to the customer so they know you are present in the conversation ​without distraction."

Q: What is a common mistake customer service representatives make

A: "Not getting all the information/facts prior to making a decision on behalf of the dealer/situation. We have to take our time and really listen and ask the right questions."


Melita Russell, Charleston Forge Customer Service

Q: What makes for great, not just good, but great customer service?

A: "Not taking anything personal and realizing you are there to help the customer to the best of your ability. Not fully investigating an issue and giving an answer too quickly and incomplete or without all information necessary to have the issue resolve."

Q: What is one habit you have that makes phone calls go smoothly?

A: "Take a breath and smile before answering.  It puts me in a more positive frame of mind and helps me when changing gears between tasks."

Melanie Ellis, Charleston Forge Customer Service


Liz Cheek, Credit Manager




Masters of the Ancient Art of Metalwork

Charleston Forge - Tuesday, June 20, 2017

The Village Blacksmith 

Under a spreading chestnut tree
The village smithy stands;
The smith, a mighty man is he,
With large and sinewy hands;
 . . .

Week in, week out, from morn till night,
You can hear his bellows blow;
You can hear him swing his heavy sledge,
With measured beat and slow, . . . 

Thus at the flaming forge of life
Our fortunes must be wrought;
Thus on its sounding anvil shaped
Each burning deed and thought!
 

— Henry Wadsworth Longfellow 

Blacksmithing is a centuries old craft.  We are proud, here at Charleston Forge, to employ such talented men trained in the art of metalworking and blacksmithing.  According to a recent NPR article, there are only between 5,000 and 10,000 blacksmiths left in the U.S. and of those only about 10% use their talent as a profession. We would not be able to design and build such beautiful pieces of furniture without our hardworking and talented metalworkers.  When you tour our factory in Boone, NC we always begin our tour with our forging area. It is hot and loud and impressive. 


2017 April Market Introductions - Jarrett Bay Home Collection

Charleston Forge - Tuesday, April 25, 2017
Our Jarrett Bay Home Collection is inspired by the distinctive lines of Jarrett Bay Boatwork's sportfishing boats.  

Jarrett  Bay and Charleston Forge have similar stories.  We are two family-owned companies who have been making quality, customized products in America for more than 30 years, products built to last generations.  And we both cherish and celebrate the skill and artistry of our craftsmen. 

The result is a collection of furniture that draws inspirations from North Carolina's long maritime tradition and made with pride in the state's  Blue Ridge Mountains.  It is furniture infused with the feeling of authentic coastal living.




















We Make Beds

Charleston Forge - Wednesday, March 29, 2017








 



A special wedding gift, from Charleston Forge

Charleston Forge - Monday, January 16, 2017
Weddings are special events which is why guests love to put thought into gift giving.  When given the task of making a custom coat rack as a wedding gift, we wanted the bride and groom to have a special story to go along with it. So we documented the process of building the rack, so they could get a sense of each of the set of hands that touched it along the way.  We even included a group photo with a congratulations sign.  Now the bride and groom have personalized gift with a story that will last forever.  

-So what can we build for you?

















251 Industrial Park Drive, Boone NC 28607 USA

info@charlestonforge.com

p. 828.264.0100

f. 828.264.5901