The Art of Furniture

Charleston Forge has a long history of hand-building beautiful, high quality, steel, wood, and leather furniture. We have an extensive catalog of products and do a large amount of custom work and have built product for retailers such as Room & Board, Restoration Hardware, Crate & Barrel and Bloomingdales, Starbucks, just to name a few.

Why Many Businesses Fail at Customer Service (and why we get it right!)

Charleston Forge - Tuesday, June 27, 2017

Meet our Charleston Forge customer Service team, friendly, courteous and knowledgeable. Our team understands the best customer service comes down to not just providing the service the customer needs, but we must go beyond the request and understand each customer as a person. 

Here is what our team members have to say about how they personally strive to provide the best customer service in the industry. 

Kelly Gwaltney, Administrator Manager

Q: What makes for great, not just good, but great customer service?

A: "Empathy & product confidence. The customer wants to be understood. The best results are achieved when we try to understand their point of view. But along with that, being confident in the product & company you work for reflects in every action & conversation. Our team has great pride in Charleston Forge and stands behinds the quality of our products. This makes our job easier and the customer happy."

Q: What is one habit you have that makes phone calls go smoothly?

A: "I practice patience and I try not to rush the customer."

Q: What is a reason some businesses fail at good customer service?

A: "By too much multitasking. Sometimes Customer Service representatives get bogged down with other tasks & lose sight of their most important role. Customer Service is the front line. When the sales reps & customers feel confident we are here to support them, they support us with their orders."

Shirley Light, Charleston Forge Customer Service 

Q: What makes for great, not just good, but great customer service?

A: "Listening to the customer so they know you are present in the conversation ​without distraction."

Q: What is a common mistake customer service representatives make

A: "Not getting all the information/facts prior to making a decision on behalf of the dealer/situation. We have to take our time and really listen and ask the right questions."


Melita Russell, Charleston Forge Customer Service

Q: What makes for great, not just good, but great customer service?

A: "Not taking anything personal and realizing you are there to help the customer to the best of your ability. Not fully investigating an issue and giving an answer too quickly and incomplete or without all information necessary to have the issue resolve."

Q: What is one habit you have that makes phone calls go smoothly?

A: "Take a breath and smile before answering.  It puts me in a more positive frame of mind and helps me when changing gears between tasks."

Melanie Ellis, Charleston Forge Customer Service


Liz Cheek, Credit Manager




Masters of the Ancient Art of Metalwork

Charleston Forge - Tuesday, June 20, 2017

The Village Blacksmith 

Under a spreading chestnut tree
The village smithy stands;
The smith, a mighty man is he,
With large and sinewy hands;
 . . .

Week in, week out, from morn till night,
You can hear his bellows blow;
You can hear him swing his heavy sledge,
With measured beat and slow, . . . 

Thus at the flaming forge of life
Our fortunes must be wrought;
Thus on its sounding anvil shaped
Each burning deed and thought!
 

— Henry Wadsworth Longfellow 

Blacksmithing is a centuries old craft.  We are proud, here at Charleston Forge, to employ such talented men trained in the art of metalworking and blacksmithing.  According to a recent NPR article, there are only between 5,000 and 10,000 blacksmiths left in the U.S. and of those only about 10% use their talent as a profession. We would not be able to design and build such beautiful pieces of furniture without our hardworking and talented metalworkers.  When you tour our factory in Boone, NC we always begin our tour with our forging area. It is hot and loud and impressive. 


2017 April Market Introductions - Jarrett Bay Home Collection

Charleston Forge - Tuesday, April 25, 2017
Our Jarrett Bay Home Collection is inspired by the distinctive lines of Jarrett Bay Boatwork's sportfishing boats.  

Jarrett  Bay and Charleston Forge have similar stories.  We are two family-owned companies who have been making quality, customized products in America for more than 30 years, products built to last generations.  And we both cherish and celebrate the skill and artistry of our craftsmen. 

The result is a collection of furniture that draws inspirations from North Carolina's long maritime tradition and made with pride in the state's  Blue Ridge Mountains.  It is furniture infused with the feeling of authentic coastal living.




















We Make Beds

Charleston Forge - Wednesday, March 29, 2017








 



A special wedding gift, from Charleston Forge

Charleston Forge - Monday, January 16, 2017
Weddings are special events which is why guests love to put thought into gift giving.  When given the task of making a custom coat rack as a wedding gift, we wanted the bride and groom to have a special story to go along with it. So we documented the process of building the rack, so they could get a sense of each of the set of hands that touched it along the way.  We even included a group photo with a congratulations sign.  Now the bride and groom have personalized gift with a story that will last forever.  

-So what can we build for you?
















October 2016 Market Introductions

Charleston Forge - Tuesday, January 03, 2017
At the October 2016 High Point Furniture Market we introduced our Camden Collection of occasional tables, a collection of dining and barstools as well as our first Lounge chair, the Emmitt with the accompanying ottoman.










(shown with Camden End TableCamden Drink Table and Emmitt Lounge Chair)




Camden Drink Table




Emmitt Lounge Chair and Camden Cocktail Table




Emmitt Lounge Chair




Emmitt Lounge Chair and Emmitt Small Ottoman




Vero Barstool




Sawyer Barstool




Talmadge Barstool




Jameson Tray Top Table


Winston Collection

Charleston Forge - Friday, July 22, 2016


Every component of our newly introduced Winston Collection is hand-crafted and American made.  You can see the sense of hand in every detail throughout the design, from the strike marks from the blacksmith's hammer, the brush strokes from the hand paint or the twists in the forged steel. Our sophisticated Winston Collection includes four tables, a cocktail table, an end table, a drink table and a console. Choose from 14 different metal finishes, 16 different wood finishes on either oak or maple, as well as any combination of glass and wood, to customize exactly the piece you are looking for to fit in your space.  





















Limited Edition - CF Finds from Charleston Forge

Charleston Forge - Tuesday, July 12, 2016
CF Finds is a venue for us to show you what we can make when we play a little, where we experiment with different combinations of material to create special products that inspire and excite. 

They are unique items: specific bases, finishes, and materials that complement each other.  Perhaps it's an unusual hide for a bench, or a unique piece of glass created only for us by our American Made glass supplier, we think you'll find the combinations interesting and intriguing.   



Roundabout Drink Table available for a limited time only with Mirrored Bronze Facet Glass.





Cascade Drink Table available for a limited time with Facet Mirrored Glass through our limited edition CF Finds.





Tribeca Drink Table available for a limited time with laminated Gold and Silver Fleck Glass top.  It is a double sided glass which one side shows a silver fleck texture and the other a gold fleck texture.  







Lotus Drink Table available for a limited time with Linen Glass top option, Oyster Linen lamented between two sheets of glass. 




Hair on hide option available for a limited time though CF Finds. 







The Edison Console is so named because its top is made from floor planking that was recovered from one of Thomas Edison's factories when he was the owner of the Wisconsin Chair Company located in New London, Wisconsin.  Each table is individually numbered.







2016 - April Market Introductions

Charleston Forge - Tuesday, May 24, 2016













Starbucks - Peachtree

Charleston Forge - Monday, May 09, 2016
Charleston Forge is popping up in Starbucks locations all over the US and even worldwide. This store, opening in the heart of Atlanta's Midtown neighborhood, is unique in many ways. Here is a clip from Starbuck's blog announcing the location:

"On the corner Peachtree Street and 7th Avenue, in the heart of Atlanta’s Midtown neighborhood, Starbucks is offering some of the world’s most rare, small-lot coffees through its exclusive Starbucks Reserve coffee program.

“We wanted to celebrate Starbucks Reserve and create an immersive coffee experience for our customers in Atlanta,” said store designer Geoffrey Painter.

The store takes inspiration from Starbucks Roastery and Tasting Room in Seattle, with an atmosphere that invites customers to sit down and stay a while. Customers can pull up a stool at the end of the 20-foot coffee bar and experience a range of brewing techniques including siphon, Chemex, pour-over, espresso, and Clover."

We are very proud to be a part of this sophisticated store. Thank you to Starbucks for supporting American Made! If you are in the Atlanta area, enjoy a Starbucks reserve coffee and have a seat at the Charleston Forge Community Table.

See more on Starbuck's blog here...http://bit.ly/24GxUdy










251 Industrial Park Drive, Boone NC 28607 USA

info@charlestonforge.com

p. 828.264.0100

f. 828.264.5901