Frequently Asked Questions
General Questions
Who is Charleston Forge?
Established in 1984, Charleston Forge is an American furniture manufacturer specializing in handcrafted, high-quality metal, wood, and upholstered pieces. Located in Boone, North Carolina, our artisans create timeless designs that blend craftsmanship with modern style.
Our Family of Brands
Charleston Forge is home to a family of brands that share a commitment to quality, craftsmanship, and timeless design. In addition to our better known residential division we are proud to feature our other divisions:
MacKenzie-Dow
MacKenzie-Dow has been crafting handmade wood furniture for more than three decades and is known for heirloom-quality, solid wood furniture with rich detailing and a classic aesthetic. This collection continues to be crafted with the same dedication to artistry and traditional techniques.
Stoneline Designs
Long known for its exquisite custom conference tables, our Stoneline Designs division now offers an entire collection of luxury executive furniture. Extraordinary designs and meticulous construction result in stunning products.
Contract & Hospitality Division
Our Contract & Hospitality team has years of experience in providing long-term OEM solutions for hundreds of companies around the country, including household names such as Starbucks, Panera Bread, Marriott Hotels, and Hilton Hotels.
Why is being American-made important?
Manufacturing in the United States ensures superior quality, ethical labor practices, and sustainable sourcing. It also means quick and responsive customer service, shorter production times, and the ability to easily customize our products. It also supports local economies and skilled artisans who uphold our tradition of craftsmanship.
How can I purchase Charleston Forge products?
Charleston Forge and MacKenzie-Dow products are available through our retail and interior design partners. You can find a list of our dealers and designers through our Dealer Locator.
Stoneline Design products can be seen at www.StonelineDesigns.com and inquiries can be made through Andy Beekman at 828-264-0100 or at abeekman@charlestonforge.com.
Members of the trade interested in opening an account can contact their regional sales representative. Find yours here.
Can I customize Charleston Forge furniture?
One of our greatest strengths is the fact that every single piece of furniture that comes out of our factory is built by hand. This gives us tremendous versatility when it comes to creating custom furniture for our clients across the country.
Much of the custom work we do involves simply changing dimensions, while others involve unique tops or other materials, and many are completely original designs brought to us by designers or architects. Regardless of the project, it is something that we do literally every day.
End consumers should contact their nearest dealer regarding custom projects. Members of the trade should contact their sales representative.
How does Charleston Forge approach sustainability?
Sustainability is important to us. Located as we are in the beautiful Blue Ridge Mountains of western North Carolina we realize the impact our actions have on the environment.
We source Appalachian hardwoods, use recycled steel, and minimize waste in our production process. On top of this almost all of our vendors are located within 100 miles of our Boone, NC manufacturing facility helping us keep our carbon footprint to a minimum. Our commitment to sustainable practices ensures that our furniture is as responsible as it is beautiful.
Contract & Hospitality Division
What kind of work does Charleston Forge do for the hospitality industry?
Charleston Forge is a trusted partner for hospitality and contract projects, offering:
- Custom furniture solutions tailored to your space
- A wide range of materials, including metal, wood, stone, and upholstery pieces
- No minimum order requirements
- Eight-week turnaround for most custom projects
- Our furniture is built to withstand the demands of commercial spaces while maintaining exceptional design and craftsmanship.
What kind of customers does our hospitality division cater to?
Charleston Forge partners with designers and specifiers for:
- Luxury hotels and resorts
- Restaurants, coffee shops, and bars
- Corporate offices
- Retail and showroom spaces
- Custom residential projects
Our customers include household names such as Starbucks, Panera Bread, Marriott Hotels, and Hilton Hotels, to name but a few.
How can I purchase from these brands?
Charleston Forge and MacKenzie-Dow products are available through our retail and interior design partners. You can find a list of our dealers and designers through our Dealer Locator.
Stoneline Design products can be seen at www.StonelineDesigns.com and inquiries can be made through Andy Beekman at 828-264-0100 or at abeekman@charlestonforge.com.
Members of the trade interested in opening an account can contact their regional sales representative. Find yours here.
Can I customize Charleston Forge furniture?
One of our greatest strengths is the fact that every single piece of furniture that comes out of our factory is built by hand. This gives us tremendous versatility when it comes to creating custom furniture for our clients across the country.
Much of the custom work we do involves simply changing dimensions, while others involve unique tops or other materials, and many are completely original designs brought to us by designers or architects. Regardless of the project, it is something that we do literally every day.
End consumers should contact their nearest dealer regarding custom projects. Members of the trade should contact their sales representative.
What materials are available for use in custom residential and hospitality furniture?
We offer a wide range of high-quality materials, including:
- Hand-forged steel in various finishes
- Solid Appalachian hardwoods, including live-edge wood
- Glass, stone, and metal accents
- Performance and luxury upholstery options
Each project is made to order and customers work closely with our product engineers to ensure that projects are completed to satisfaction.
To The Trade
How do I open a Charleston Forge trade account?
Our products are only available through members of the furniture retail and interior design community. Please contact your regional sales representative to open an account. A list of reps can be found here.
How can I check the status of an order I placed?
You can check the status of your order by visiting the Check Order Status page on our website. When logging in:
Username: Your Charleston Forge account number (this should be two numbers, followed by a space, and three letters in all CAPS).
Password: Your billing zip code.
How do I log into the website to see pricing?
Visit our To-the-Trade page on our website. If you have a current account with us and have logged in before you will have had a username and password automatically assigned to you through our system.
If you do not have that information, you must “Apply For Access” and fill out a simple online form. The username and password will be assigned and forwarded to you upon approval. If you are having trouble logging in, please contact our customer support team at 828-264-0100 and we will assist you.
Products & Materials
What is scaling?
Scaling occurs when steel is heated in a forge. It is the oxidization of the metal’s surface and can be seen as changes in the color and texture of the steel. It can be both seen and felt. Learn more here.